Reviews

Charlotte Chiutare - General Manager Brendoncare Knightwood
"As a result of Material Citizenship Training, we have seen a positive impact on our residents, for example, we have individuals who now polish their own rooms using their choice of polish they would have used at home, this makes them feel like they are at home. Residents have been getting the community bus to the local town to buy their own fresh blueberries and a walk around the shops. We have one resident who now delivers newspapers to residents each morning, others doing the gardening outside their room/patio area, repotting flowers/plants. We have residents who are making their own choice of hot drink in the mug of their choice. These may seem low level things but adopting a Material Citizenship approach we noticed these things were overlooked.
We also noticed staff were scared to let people do things but due to taking part in this training course embedding it in our work it provided us a safety net and the confidence to do it.
Whilst we recognise that some activities can pose potential risks, now we focus on managing that risk and supporting someone’s routine and independence rather than taking it away. I feel by completing this training we have instilled a new confidence in the staff team, encouraging individuals to support residents live a life that they would lead if they were in their own home. It was also an eye opener for us as a team as to how much we do promote and support residents’ individuality and daily life choices they make.
Relatives have also commented how this has had an impact on them when they visit, they too are encouraging loved ones to actively participate and engage rather than trying to do this for them."
